Frequently Asked Questions
Frequently Asked Questions
- What is the Return Policy?
- We offer a 30-day money-back guarantee for all products in their original packaging.
- When can I expect my Refund?
- Once we receive and verify your returned item(s) at our Return Center, we will process your refund through the original payment method. This process can take up to two weeks.
- What is the Order Cancellation Policy?
- You can cancel your order before it is shipped. To request a cancellation, please contact customer support.
- When will my credit card be charged and how will it show up on my credit/debit card?
- You will not be billed until your product(s) ship. If items are shipped separately, you will be billed each time an item is sent. The charge will appear on your credit card as "NVIDIA CORPORATION".
- How do I get a tax refund?
- Sales Tax may be added based on the physical delivery of the purchase. Certain business may provide a tax exemption certificate, which may provide a refund of the applicable sales tax charged on your purchase. If you are a qualified business, then please contact Customer Service (https://www.nvidia.com/support). You will be asked to provide the following information/documentation:
- A valid exemption certificate
- State/Jurisdiction in which the exemption applies in.
- Entity type of your organization
- Business/Legal Entity address.
- Exemption numbers.
- Form must be signed by an authorized representative.
- Why did my transaction not go through?
- Several factors could cause a credit/debit card transaction to fail. If you encounter issues, please contact customer support.
- What if I receive wrong, defective, or damaged product?
- Please contact customer support within 30 days of your order date if you receive a wrong, defective, or damaged item.
- What if my shipment is missing?
- Please contact customer support for shipping issues.
- What is your Privacy Policy?
- Click here to view NVIDIA privacy policy.
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